Return / Complaint

Handling complaints & returns


  • Complaint
    •

    If the item has defects, was damaged during transport or parts for assembly are missing: In the event of defects, you will receive a replacement of the defective parts. Please send us pictures in the email that clearly show the damaged areas.

    You can initiate the complaint or return in just a few steps:

    1. Take a photo of the damage or defective part .
    2. Send the photo including the order or customer number to our customer service by email at info@designkomfort.de
    3. Processing usually takes between 1 - 2 working days
    4. Our customer service will take care of the return label, the collection of the damaged item and/or the shipping of the replacement item or spare part .

    Note : The customer grants us the opportunity to remedy the defect within a reasonable period of time. If this is refused, we are released from liability for material defects.


  • Would you like to return an incorrect item?
    •

    In this case, we will send you the correct item as quickly as possible and arrange for the dismantled and ready-for-shipment packaged goods to be picked up by the parcel service, free of charge.

    Follow the same instructions as under point I. Complaints.

    When returning the item, please include all small parts that came with the item. We would also be grateful if you could use the original packaging provided by the manufacturer.

    Please do not send the goods back yourself. We will collect the goods for you.


  • return
    •

    The delivered item does not meet your expectations or you do not like it?

    If you do not like the delivered item, you have the option of returning it within 14 days. Please note that in this case we will not cover the return shipping costs.

    Here we explain step by step how to proceed:

    1. Contact our customer service by email at info@designkomfort.de and tell us the order or customer number, as well as the situation and reasons.
    2. Processing usually takes 1 - 2 working days .
    3. Our customer service takes care of the return label and the collection of the goods by a shipping company or parcel service provider. It is important that the goods are correctly repackaged in the appropriate box. The return costs are offset against the purchase price and the difference is transferred back to the customer.